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MakerBot Print is our newest print-prepration software, which supports native CAD files and STL assemblies,
allows you to interact with all your printers via the Cloud, and many other exciting new features.

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Customizer

Developed by MakerBot

Customizer is the easiest way to take great 3D printable designs and make them your own. Make your OpenSCAD designs infinitely more valuable by empowering the community to customize them.

Platform: Thing

Requires at least one of these types of files: scad

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is this not working anymore?

Is it possible to make the preview graphic faster and be a bit more responsive? That is the only complaint i have about Customizer.

What version of OpenSCAD is this running behind-the-scenes? I have a module that should work on any OpenSCAD version later than 2016.1, but it fails on the Customizer. Can you please update to a newer version of OpenSCAD?

Is there a definitive list of fonts available on the thingiverse customizer?
And is there a way to automatically list the available fonts on the thingiverse customizer in my openscad file?

When I click on "Open in Customizer", it simply comes back with
"""
Oh No!
There was a problem communicating with Thingiverse.
It is also possible that you are using Safari, if so click the Safari Fix button then reload this page.
"""
Doesn't work in Firefox, Brave, Chrome... Is there something special I'm supposed to do? I've never seen the Customizer work. Help?

Hello

Its a shame that the great customizer is not running on the most platforms for such a long time.
janssen86 found out the reason an posted the bug May 30, 2018. The bug it is still there.
Is this the example for the benefit of closed source?

Greetings Klaus

Is there any way to let the user see console output after making changes to Customizer-available parameters?
Though I cannot force all parameters to only workable combinations, I can provide useful output to the console in something I am working on.

Also, just noting that with Chrome on Win 10 x64, in Customizer, I get about 25% success rate in actually generating a preview when I change parameters. I have to try multiple times. No error messages, just no preview. If I hit the little House icon several times it will eventually appear.

Issue: customizer does not display array values for user editing. See my creations where the array values are the primary values to be displayed.

all i would like to say is that this is on of the most frustrating online freeze ups that I have ever used, so then I have to ask if there is a downloadable version that can work on the pc, and maybe, just maybe the volume of users at the same time would not slow it down or fill it with bugs...

You can download OpenSCAD and render it on your PC! It's easy, look it up.

Comments deleted.

A few years ago I used customizer all the time on Mac. Stopped the hobby for awhile, and now having been back for a few months, customizer has not worked once. Same error messages posted by many before me.
Has customizer become a app only for MS Edge? WTF happened?

Not working in Chrome, IE, Edge, FF :(

Not working in FF, Chrome, IE or on my mac running Safari. I have run out of OS and browsers.

// UPDATE: Got home and on my Windows 10 PC it worked with MS Edge Browser //

It's still buggy with Firefox. Same message like for all (the Safari thing).
But it works in MS Edge, provided by Windows.

waiting for the fix also

Any word on if this will work in chromium browsers without thinking its safari yet? I'm still being told that something went wrong and to try the safari fix.

It doesn't require a plugin or anything like that, does it?

Comments deleted.

I think the only weakness of the customizer is the quality of the preview window. Anybody knows how that can be improved ?

The same problem, I get a message that says "something went wrong". I am using Firefox 61.0.1 (64-bit).

This is one of my designs:
https://www.thingiverse.com/apps/customizer/run?thing_id=3043241
In my computer it seems to work.

Update: If I try to create a new file, I get this error on queue:
"

<Encoding::UndefinedConversionError: "\xC3" from ASCII-8BIT to UTF-8>

"

I just went through a long troubleshooting process to correct a similar error.
In my case it was a comment line that had unicode for an em-dash. (The looong dash character.)
Check for any comment lines containing something odd.
Here was the problematic text in my case:

//default uses a step size of 10 degrees, i.e. 0,10,20,30,40,50,60 — 7 points to define the ramp and joined by hull()

Thanks, I tried that some time ago, and it worked, but thanks. :)

I am sorry for not indicating here that the problem was solved.

dd 01-08-2018 (better mention year at this pace..) something went wrong...

"Oh No!

There was a problem communicating with Thingiverse.

It is also possible that you are using Safari, if so click the Safari Fix button then reload this page."

I'm getting this message with anything I try to customize. I'm using Firefox and Chrome, neither work.

I am also unable to run Customizer in Firefox. Anyone have a fix or suggestion?

Hi,

is there any update on the customizer app?
It has been dead for months now.

I'm trying with a fairly simple scad file, same error as always "something went wrong"

It's not working. Every time i click the "Customizer" button it loads a page that says "Something Went Wrong"

Completely dead! what's going on Thingiverse?????? any official update?

I did some research and bug-hunting via elimination and found that apparently, a change was uploaded to Customizer between Apr 11 and May 19. Before this change, Customizer would ignore unicode characters (° ä ö ü etc.) in comments. Now such characters, even when they appear just in the comments, cause the code to fail.

I found
https://www.thingiverse.com/thing:2094459
error occurs,no unicode characters.

Echo Dot Wall Cradle

I created my first customizable thing a few days ago, but strange things are happening with strings and the text function.

Here's a discussion around it: https://www.thingiverse.com/groups/openscad/forums/general/topic:30232

Solved. unicode characters (° ä ö ü) removed from comments sections.

how can i use it? i cant see any download button :/

This app worked for me today for the first time ever.
I went back a few hours later to look at other customisable objects and nothing....
Even the one I customised earlier wont open in the app.

It was fantastic or a brief moment in my life. Would love to see it working more often, PLEASE.

Nice to see that my new customizable creation is on the start page. Sad to see that one has to install some development build of OpenSCAD and find & change two settings to customize it.

That's not the kind of newbie friendly environment I created my customizable OpenSCAD design for.

Has there been an official statement from Thingiverse/Makerbot as to why they have abandoned the customizer? It's odd that they would abandon one of the key differentiators of their site from the other 3D modeling repositories without any notice, and in such an odd way. Putting a library back in place shouldn't take long so obviously that's not it, and if there is a bigger issue (securtity relating to the files being fed to OpenSCAD, etc) they would obviously have left a better "We'll be right back after we find a patch" type of message.

Thingiverse Message March 25, 2018: “Customizer is currently unavailable. The Thingiverse Team is working to fix Customizer as we know it is a well-loved Thingiverse feature.”

Brilliant. So glad to hear they are "working." [I am "working" on lots of things. I hope nobody is holding their breath until I complete them.]

My Primary Question:
• Do you have any suggestions for alternative sites/applications for posting 3D object designs that users can shape by inputting their own specifications?

And, other things I am curious about:

  • Why does Customizer need to be "fixed"?????
    -Where does fixing Customizer fit in the Stratasys/Makerbot corporate priorities?
    -Why should anyone develop projects for Thingiverse/Customizer if Stratasys/Makerbot software engineers are unable to keep Customizer operating reliably.

Perhaps I should just celebrate that the projections of gloom and doom that were made when Stratasys purchased Makerbot nearly 5 years ago have taken this long to come true for Customizer.

FM

Same error:

/usr/local/bin/openscad/openscad: error while loading shared libraries: libCGAL.so.10: cannot open shared object file: No such file or directory

Fix, please?

Fucking Christ, why the shit is this STILL BROKEN?

Also, anybody have an alternative tool for this while things are still broken?

OpenSCAD seems to solve a lot of issues, but it's not perfect or everything.

Comments deleted.

/usr/local/bin/openscad/openscad: error while loading shared libraries: libCGAL.so.10: cannot open shared object file: No such file or directory
Still with this issue here :-(

Tue, 13 Mar, 18 - Same issue as below; receiving the /usr/local/bin/openscad/openscad: error while loading shared libraries: libCGAL.so.10: cannot open shared object file: No such file or directory.

Here is the screen I am receiving the error on; https://www.thingiverse.com/apps/customizer/run?thing_id=2461538

Sun, 11 Mar, 18 - Same issue as below; receiving the /usr/local/bin/openscad/openscad: error while loading shared libraries: libCGAL.so.10: cannot open shared object file: No such file or directory.

Here is the screen I am receiving the error on; https://www.thingiverse.com/apps/customizer/run?thing_id=2461538

Just remove the feature if you aren't going to support it when it breaks.

Getting /usr/local/bin/openscad/openscad: error while loading shared libraries: libCGAL.so.10: cannot open shared object file: No such file or directory

Comments deleted.

Getting usr/local/bin/openscad/openscad: error while loading shared libraries: libCGAL.so.10: cannot open shared object file: No such file or directory whenever I try to save any thing

Comments deleted.

/usr/local/bin/openscad/openscad: error while loading shared libraries: libCGAL.so.10: cannot open shared object file: No such file or directory

And that's AFTER adding customizer.makerbot.com to my cookies whitelist. It's been months, maybe over a year for some users, since this bug manifested itself.

-hey fx this please : /usr/local/bin/openscad/openscad: error while loading shared libraries: libCGAL.so.10: cannot open shared object file: No such file or directory

"libCGAL.so.10: cannot open shared object file"

Seriously, how long does it take for you people to fix this ?!

Still not working chrome on windows 10

come on fix this already!!!!!!!!!!!!!!!!!

SOOOOOOOO long this has been broken yet NOTHING has been done about it.

Mgiorgio gave fix..
"mgiorgio
Feb 11, 2018

Hi everyone
Unfortunatelly it not works longer time, but works a offline methode, it´s true not 100% for all time, it depends how is the customized model written.

need download openscad from openscad.org http://www.openscad.org/downloads.html#snapshots - install it.
download the customized model file (.scad)
open openscad run, let customizer visible in View (hide customizer mustn´t be marked) you need it doo only first time
Open file set it if set in the final push F6 (Render), export STL"

HUH "let customizer visible in view(hide customizer mustn't be marked)"

NO SUCH OPTION

First you have to enable te customizer of openscad; go to preferences, features (all the way to the bottom) check customizer (enable customizer).

After that you'll see the option in view: hide customizer. uncheck it... you should now see the customize menu on the right...

have fun.

First you have to enable te customizer of openscad; go to preferences, features (all the way to the bottom) check customizer (enable customizer).

After that you'll see the option in view: hide customizer. uncheck it... you should now see the customize menu on the right...

have fun.

in the view menu at the top of the openscad program, it was there.. I was about to go crazy

Hi
I used this version OpenSCAD-2018.01.06-x86-64 it for windows 10

You find here http://www.openscad.org/downloads.html#snapshots

If you open customizable openscad file first push F5 or preview after will appear the customizer and the full part
Regards

Does it give a fix for the shared library issue? Or is it nowadays like we sit it out till the users forget about it? Please fix it

Yeah, customizer cant load libCGAL, which it needs to render and export the object to an stl.

not working on Google Chrome......who ruined for everyone?!?!

/usr/local/bin/openscad/openscad: error while loading shared libraries: libCGAL.so.10: cannot open shared object file: No such file or directory

/usr/local/bin/openscad/openscad: error while loading shared libraries: libCGAL.so.10: cannot open shared object file: No such file or directory

Anyone figure this out?

Incorrectly identifies my browser as Safari (I'm using Vivaldi, a fork of Chromium) and clicking the "Safari fix" button seemingly does nothing.

What browsers have other people had success with?

To be fair, it does not "incorrectly identify your browser as Safari". It offers you a fix in case you are using Safari, hence the text "It is also possible that you are using Safari, if so (...)"

That being said, no luck on either Chrome or FF.

That is true, but if you're not using Safari then why would you need the fix? If your User Agent is of Chrome then you're not using Safari.

I'm still seeing the "/usr/local/bin/openscad/openscad: error while loading shared libraries: libCGAL.so.10: cannot open shared object file: No such file or directory" error in Customizer as well.

This sucks.... please get customizer working!!!!!

:(

usr/local/bin/openscad/openscad: error while loading shared libraries: libCGAL.so.10: cannot open shared object file: No such file or directory

It's dead, Jim. Same error as everybody else.

For some reason I am not able to use the customizer app. When attempting to use the app I get a message (/usr/local/bin/openscad/openscad: error while loading shared libraries: libCGAL.so.10: cannot open shared object file: No such file or directory) for every thing I attempt to customize.
I also get the error message (#<RuntimeError: Failed to get https://www.thingiverse.com/download:4417717 403: Forbidden>) in my queue.
Can you tell me what the problem might be?

mgiorgio
Thank you very much. This is a good solution for some models.

Hi everyone
Unfortunatelly it not works longer time, but works a offline methode, it´s true not 100% for all time, it depends how is the customized model written.

  1. need download openscad from openscad.org http://www.openscad.org/downloads.html#snapshots - install it.
  2. download the customized model file (.scad)
  3. open openscad run, let customizer visible in View (hide customizer mustn´t be marked) you need it doo only first time
  4. Open file set it if set in the final push F6 (Render), export STL

Same error for me but I just download the Scad file and set the parameters locally using Scad software. This has the advantage of being always available, and maybe one day I'll even learn to program Scad.

Hope this gets fixed one day....

same error as everyone else

/usr/local/bin/openscad/openscad: error while loading shared libraries: libCGAL.so.10: cannot open shared object file: No such file or directory

Please fix!

Same issue

/usr/local/bin/openscad/openscad: error while loading shared libraries: libCGAL.so.10: cannot open shared object file: No such file or directory

Still not working. Seem it’s been for a loooong while now

/usr/local/bin/openscad/openscad: error while loading shared libraries: libCGAL.so.10: cannot open shared object file: No such file or directory

Same here
/usr/local/bin/openscad/openscad: error while loading shared libraries: libCGAL.so.10: cannot open shared object file: No such file or directory

Same problem here. Please, fix it. Thanks.

/usr/local/bin/openscad/openscad: error while loading shared libraries: libCGAL.so.10: cannot open shared object file: No such file or directory

/usr/local/bin/openscad/openscad: error while loading shared libraries: libCGAL.so.10: cannot open shared object file: No such file or directory

/usr/local/bin/openscad/openscad: error while loading shared libraries: libCGAL.so.10: cannot open shared object file: No such file or directory

/usr/local/bin/openscad/openscad: error while loading shared libraries: libCGAL.so.10: cannot open shared object file: No such file or directory

Another voice to the '/usr/local/bin/openscad/openscad: error while loading shared libraries: libCGAL.so.10: cannot open shared object file: No such file or directory' error.

/usr/local/bin/openscad/openscad: error while loading shared libraries: libCGAL.so.10: cannot open shared object file: No such file or directory

/usr/local/bin/openscad/openscad: error while loading shared libraries: libCGAL.so.10: cannot open shared object file: No such file or directory

Hi!

I´m trying to open this customizer: https://www.thingiverse.com/apps/customizer/run?thing_id=2638924

And the app throws an error "/usr/local/bin/openscad/openscad: error while loading shared libraries: libCGAL.so.10: cannot open shared object file: No such file or directory".

Can you help me?

Thank you, very much!
Laura

the customizer is broken, not only will it not render the items but won;t even show the preview of said models as i alter the settings.

I try all browsers and all tell me error.

Error

"/usr/local/bin/openscad/openscad: error while loading shared libraries: libCGAL.so.10: cannot open shared object file: No such file or directory"

No previsualization showing

Halloo, Thingiverse! Do you hear us? If you hear nod your head please!

Getting this error when I modify one of the desings...

<RuntimeError: Failed to get https://www.thingiverse.com/download:1057744 403: Forbidden>

Does not work since last november or december. I suppose no one cares enough to fix it. Oh well...it was good while it lasted

Is this still broken for people, i'm trying to get a coupler made but it refuses to work.

Still broken, please fix it!!

Same as Sage19175. Its been working for me until today when I downloaded and installed Openscad. I didn't try customizer prior to installing so I don't know if that might have been the cause. I did roll back my windows to prior to the install with no help. I installed CCleaner and removed any remaining bits of Opencad. I'm definitely bummed, I really like Customizer! Please fix it soon.

Still not working,
/usr/local/bin/openscad/openscad: error while loading shared libraries: libCGAL.so.10: cannot open shared object file: No such file or directory

ERROR :( cannot open shared object file: No such file or directory

broken anybody else get this message:

/usr/local/bin/openscad/openscad: error while loading shared libraries: libCGAL.so.10: cannot open shared object file: No such file or directory

Same here. So it is not the change I did to my model?

I get the same error.

I am a teacher and am teaching a STEAM project about snowflakes. I wanted to use the snowflake machine in customizer to show students the math behind snow and allow them to 3D print some to use for an art installation. It's so sad I have to change my plans because this is broken. Anyone know other options?

Costumizer here do not work anymore

The error persists, is there nobody responsible for fixing this or even inform the community about the issue?

The mentionned workaround, to download the source to OpenSCAD, does not work (at least in my case) it is only the default item without my customizations. Make a "customizer" a bit nonsensical....

I wonder if they have ANY intention on fixing this broken thing.

MY FAN IS NOW BROKEN BECAUSE I CANNOT GIVE IT A NEW GEARSET
<RuntimeError: Failed to get https://www.thingiverse.com/download:2114268 403: Forbidden>
BTW my PC is laggy enough i don't wanna install openscad

Openscad works for me but the particular scad I want to customize doesnt seem to fully work in openscad.

What's the hold up ? And why dont they even communicate about it ? I just checked their twitter and they flat out ignore all questions related to customizer.

Same here, sucks

Hello everyone, this still does not work

Customizer is STILL stuffed. I've tried on 3 different computers in two different geographical location using 3 different browsers. Is this issue ever going to get resolved.

Hallo Zusammen,

genau der gleiche Fehler:

<RuntimeError: Failed to get https://www.thingiverse.com/download:4428944 403: Forbidden>

  • ist der Fehler bekannt ?
  • wird daran gearbeitet ?

best regards

hello makers and creators

i can't make nothing there is constant a error what can i do

best regards

you can also go to your queue and see the error for you job. Click on "see details". In there you will get the url that is getting an authentication error (403) and can copy that (it will look like https://www.thingiverse.com/download:4095594). Paste that into a browser and when asked what to do with the file simply "Open With" and use OpenScad. This of course makes me wonder why I do not get a 403 when opening the file and they do but that is a different story :-(

I have attached an rtf with screenshots just in case.

So, any plans to fix this thing ? Been nealy a month now.

I'd use openscad but the particular file I want to customize uses a ".dat" file for bump maps and I have no idea how to generate that stuff. (I've looked at a few tutorials and they are incredibly obtuse)

Seriously every time I come to use this site anymore it doesn't work.

i`ve changed the name but any tell me how to change the font
thanks

FIX:
When in Customizer mouse over to the top right of the preview window and click "View Source".
In the window that pops up select all text, right click and hit "Copy".
Open a new Notepad file on your Windows PC and paste the copied text.
Save as "YourFileNameHere.scad" <- This creates an .scad file.
Go to: http://www.openscad.org/
Download SCAD for FREE and install.
Open SCAD, click "File" and "Open".
Browse to your newly created
.scad file and open it.
In the right hand window you'll see the code that generates your object.
Anytime you edit anything in the code, be sure you mouse to the top of that window and click "Preview" or hit F5 on your keyboard.
If the object creator is nice, every parameter of your customizable model will have a clear comment as to what changing that parameter will do.
When your done customizing the model click "Export to STL" at the top of the window.

Enjoy your customized model.

I did exactly as you said and it worked! Thank you for your help!

One note: After copying the text into word pad, I clicked Save As and entered "MyThing.scad", then clicked Save. This created a file called "MyThing.scad.txt", meaning that it was still a text file. In File Explorer I browsed to the file location and renamed it (deleted the ".txt") to finally create a .scad file. If you're unsure about all this, after downloading and installing OpenScad, right click the file and click Properties, and the Type of File should read "OpenSCAD_file (.scad)". Happy printing everyone!

Thanks MooseKnight!

On MacOS use TextEdit, save as .TXT and rename the file to remove the .TXT extension.

This great! Thanks you for this work around!

Thank you for this workaround!

Works for me. Thanks man!

It's work! Really thank you!

EDIT: I got it! I just changed the parameters of the scad to select the correct part!

Hey! thanks for the post!

That works for simple items. but I'm trying to do it with this: https://www.thingiverse.com/apps/customizer/run?thing_id=1936196

the Extrusion with frond and side holes. But when I copy and paste the code I always get the first item from the list and not the one I want :(

403 error here too :-/

Still wont work,iver tried multiple times in the past couple days

<RuntimeError: Failed to get https://www.thingiverse.com/download 403: Forbidden>

Still getting 403 Error. Hopefully this will get resolved soon. Looks like it's been at least 2 weeks since reported.

Funny how much I miss this service, now that it's not available.

thinguniverse customiser error #<RuntimeError: Failed to get

Seems to be everywhere:

<RuntimeError: Failed to get https://www.thingiverse.com/download:4510169 403: Forbidden>

<RuntimeError: Failed to get https://www.thingiverse.com/download:4510681 403: Forbidden>

Please fix!

Now Customizer works but when generating the thing it fails in the queue with the description, already mentioned by others:

<RuntimeError: Failed to get https://www.thingiverse.com/download:3018762 403: Forbidden>

Furthermore the given link point to the .scad file of my model that is correctly downloadable... Why "403: Forbidden"???
Please fix Customizer, it's ages it isn't working! It was so nice to customize from thingiversse models... A killer feature you're "killing". :(

The error below (#<RuntimeError: Failed to get https://www.thingiverse.com/download:1037482 403: Forbidden>) happens also to https://www.thingiverse.com/thing:189264

Seems a more general problem. Anyone an idea how to fix this ?

Customizable Round Box with Lid
by Arvin

There is a problem with https://www.thingiverse.com/apps/customizer/run?thing_id=739573

Everything seems to work fine, but when you create the object there is an error

<RuntimeError: Failed to get https://www.thingiverse.com/download:2488071 403: Forbidden>

iam trying to do the customizer myself in OpenScad,

Works ok, BUT when i hit F6 and about to generate, it takes so long ? like 5min, and this webpage (when working) its almost instantly?

You can press F5 for preview which is much faster!

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\n
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\n

404

\n

YOU HAVE REACHED THE END OF THE THINGIVERSE.
THERE IS NOTHING AWESOME HERE...

YET.

\n
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same thing with us

Not working in Chrome or Edge

Soy muy novata en el tema, ya había aprendido a manejar el personalizador y estaba encantada.
Seguro que me costará muchísimo aprender a manejar este programa ahora.
Muchas gracias por vuestro tiempo

Por favor, es un mal momento para que no funcione el personalizador. Sin él estoy atada de pies y manos.
Espero que lo solucionéis pronto.Gracias por todo

The customizer is, of course, just running OpenSCAD.
While it is down, people can get that program, download the thing they are interested in, and load the .scad file – there will be one – into OpenSCAD. There should be some values at the start of that file (it is text based) that you can change.
Then you hit the F6 button (whait a bit) and you can save the STL in the size you need.

Thank you! You taught an old dog a new trick! I was able to customize what I needed.

a nice little diversion that allowed me some relaxing moments with new software.
Hitting F6 produced quite a long period of number crunching. Oh well, this laptop is certainly not new. Much appreciated this reminder which \I acted on. Customizer is still not up as of this posting

Thanks for the hint.

Thanks for this! Helped me a lot!

Well so much for that Christmas Gift. Maybe tomorrow fingers crossed

So much for the Tuesday morning resolution....would be nice to have some updates instead of silence

Looks like it. This just makes me wounder if i buy a printer from them will the after sales service be just as bad that now one comes back to me

All the coders must have left for the holidays.

They ran away not even getting answers when you mail them direct

Any more news on when this should be done other than the one saying it should be fixed by Tuesday morning?

when will customizer be up and running again come on people this is messing with all of
please please

is customizer likely to be back today? messed with my xmas wrapping plans:(

Couldn't be a worse time of year for Customizer to be down :(

Get with the program, Thingiverse! Waiting for customizer to work for 4 days now.

OH NO... lol Timing is.. everything.. Santa's elves required a bit of the customizer, and.. it is broken..

COPIED FROM ANOTHER AREA..

moos3 - in reply to Copyright
20 hours ago
We are aware of customizer being down. We are working to restore this service and should have a resolution for this service by Tuesday morning. We are sorry for the inconvenience this has caused.

For those who need something done right now, the new experimental feature of the OpenSCAD builtin Customizer might be an option.

Find more here:
https://en.wikibooks.org/wiki/OpenSCAD_User_Manual/WIP#Customizer

You sir, are awesome.

Note: If you do, also download this - https://www.thingiverse.com/thing:16193

Then add it to your project_dir\write\ and you can customise away :)

Write.scad

same here down right when I need to do something.. GREATTT

Yes, does appear to be down...

Customiser does not work.
What is going on ?

Actually the problem appears to be the iframe on the customizer page is calling https://customizer.makerbot.com/* and that is returning HTTP CODE 503 (Service Unavailable: Back-end server is at capacity)

I get a 'token expired' message when I try to enable my thing for this app.

The one time I've came to use a customizer in months and it is down =/

Same , now I dont feel so bad

my customiser is blank again today! anyone help?

Yup, same here.

Same here... blank screen, no error message.
Tried different browsers too... Chrome, Firefox, Safari... no connection to Customizer.
Was working yesterday

I keep getting "Customizer is currently unavailable. Please try again later." for any project I try Customizer on. Is it down for everyone or just me?

I'm having the same issue. Does anyone knows what's happening?

Customizer appears to be down for me when I try to use it on the Unlimbited Arm v2.1. https://www.thingiverse.com/thing:1672381

Message text is:

Sorry!
Customizer is currently unavailable. Please try again later.

The UnLimbited Arm v2.1 - Alfie Edition

Are you still getting that error? I've tried it several times this morning and seems to be ok.

Mon, 09 Oct

Hi tbuser,

I am still unable to bring Customizer up. The same message as above; "Sorry! Customizer is currently unavailable. Please try again later"

I cleared my cache and re-started my PC just in case and the same error exists.

Do you happen to have 3rd party cookies disabled in your browser or any plugins that might cause them to be blocked? Look here for more info to make sure they're allowed which is required for Customizer: http://feedjit.com/static/howToEnableThirdPartyCookies.html

Mon, 09 Oct
Hi tbuser,

Thank you very much - all working now. My cookies had been turned off by anti virus.

Sat, 7 Oct - The Customizer is off line. It displays a message; "Sorry ! - Customizer is currently unavailable. Please try again later."

The customizer does not work ..
It's off line!

Are you getting an error message?

The message is:
Sorry!
Customizer is currently unavailable. Please try again later.

Ciao e grazie! -:)

Which thing is it and what browser/version are you using?

Is the customiser back online yet? It's not loading for me.

It should be working. Are all customizers not working for you or a specific one? Are you getting an error message?

Customizer should be back to mostly normal now, sorry it took so long to figure out. It was an obscure confusing issue. :(

Customizer not working!
Error: We're sorry, but something went wrong.

I'm still having issues with Customizer. My already published things will execute fine, but I cannot successfully upload new content and have it run in Customizer. Even when I try uploading things that already work I have issues. I still cannot get your example to work either. I've tried IE, Chrome and Firefox and I have the same issue with all three.

Is anyone else still having issues?

tbuser, what is your opinion? Are there still issues, or do you think that it's all on my end? Does Customizer download scripts or cookies that might need to be cleared from the browser?

I really want to upload my next content, but I can't get it to run.

I'm getting..

 We're sorry, but something went wrong.

when I run my new uploads in customizer. Customizer will run already uploaded custom .scad files just fine. To make sure my .scad files weren't the issue I re-uploaded one of my working customizer files. The old version ran under the customizer and the new version gave me the "We're sorry, but something went wrong" message. Finally, I uploaded the Customizer sample program and it too gave the "We're sorry, but something went wrong" message.

You can try it yourself...
https://www.thingiverse.com/apps/customizer/run?thing_id=2554175

Thank you for your efforts. We understand and greatly appreciate having this back.

I just called Makerbot support. They are aware of the problem and are actively working on it. It is affecting other systems,
not just customize. They could not give me a time frame, they just said that at some point we would notice it was working again.

Is there any official word about this?

I am trying to use this in my class and it's messing up our plans.

kinda sucks... its down now for a few days

still not back online i see.. hope they get it back on soon, any moderator that can give us a headsup? thank you

Same problem, I clicked on Message Developer (makerbot). Don't know how else to notify them.

I'm having the same problem since yesterday on Chrome

"There was a problem communicating with Thingiverse.
It is also possible that you are using Safari, if so click the Safari Fix button then reload this page."

"There was a problem communicating with Thingiverse.
It is also possible that you are using Safari, if so click the Safari Fix button then reload this page."

Same here. I'm getting the error across multiple computer/ multiple browsers.

Same here. (Would a bump fix the problem faster? :p)

Still getting the "Failed to authenticate application" error when trying to use the customizer.
Any ETA on when it will be fixed? :)

Sorry we're working on it. :(

same here.. looks like they have a problem.. iam trying it now for a few hours.. can get on.. did try firefox, IE, chrome. nothing works

customizer not working either on mozilla firefox, IE or Edge...
"Oh No!
There was a problem communicating...."

I'm getting that too. I've tried a few PCs and different browsers Sill the error

Is something broken with the customizer?

I am having massive problems with the simplest things right now. The preview of my openscad is rendering properly, but not working at all in the customizer, also see here => https://www.thingiverse.com/thing:2515262 This is part of a bigger project, it seems that there is a problem with the parameters of the cubes. When I set absolute values it is working, when setting calculated values it is not working, am I missing anything?

Customizer bug?

Never mind, the problem was, I used 0.20 instead of 0.2 as default value. FML - just spend a couple of hours on this...
Still, in my opinion this is a bug...

I hit this problem too. Definitely a bug.

Comments deleted.

Hi :). I'm trying to customize a file and keep getting "error" in the queue, when I click "see details" a window with an empty text box pops up. I was able to customize the same model just an hour ago that won't work now:

https://www.thingiverse.com/thing:868257
http://www.thingiverse.com/apps/customizer/run?thing_id=868257

I tried firefox and chrome; thanks in advance for any help!

Parameters I'm using:
Drain Diam. 42
Drain Depth. 22
Brim Width. 2
Brim Height. 1
Hole Width. 2
Hole Height. 20
Hole Spacing. 2
Filter Thickness 2

Drain Filter (Customizable)
by Revar

16 hours later, I'm still getting the same behavior when trying to customize this model :(. If I change to these settings I used successful earlier, I can customize the model again with no error:

Drain Diam. 42
Drain Depth. 25
Brim Width. 1
Brim Height. 1
Hole Width. 2
Hole Height. 20
Hole Spacing. 2
Filter. 2

However, I need it with these parameters, and it still gives me a nondescript error trying to use them to customize it:

Drain Diam. 42
Drain Depth. 22
Brim Width. 2
Brim Height. 1
Hole Width. 2
Hole Height. 20
Hole Spacing. 2
Filter Thickness. 2

So, only two parameters are changed - drain depth and brim width - making the model break the customizer. Anyone have any clue why? Thanks again for any replies.

Edit: Changing Hole height to 19 instead of 20 has fixed the model and allowed customizer to produce a working result. I think hole height shouldn't have been allowed to within 2mm of drain depth for it to be successful.

I wish customizer would have been able to elaborate on this error for me instead of just saying 'error' with no explanation :P.

You might want to try contacting the designer of that thing. I just tried those params in openscad and it fails saying "WARNING: Object may not be a valid 2-manifold and may need repair!" Granted Customizer could use better error handling so that it says that in the output. :)

Thanks for the info. I wasn't sure if there was another program I could use to do that - now I know where to go for a more detailed error message :P.

Thingiverse is also broken for me in Chrome at the moment. Seems to work in Internet Explorer. Getting the same error message as everyone else on every customizable print:

Oh No!
There was a problem communicating with Thingiverse.
It is also possible that you are using Safari, if so click the Safari Fix button then reload this page.

Customizer isn't working for me in either chrome or explorer. I get this message in chrome.

"Oh No!
There was a problem communicating with Thingiverse.
It is also possible that you are using Safari, if so click the Safari Fix button then reload this page"

Problem seems to have come up again!
Blank page.

Thanks a lot, dude. Life saver

Sorry everyone! Customizer should be working now!

Thank you tbuser!!!!

Busted for me as well on Chrome since last night. "Failed to authenticate application: 404"

Tried Chrome, Firefox, Edge & Opera. No luck.

Not working for me either on Chrome

Still not working...
I have to go and disappoint some people, because they don´t get their customized prints :( :( :(

Not working in any browser for me - Safari, Chrome and Firefox either. . Whole day so far. Anyone got any feedback ?

Not working in any browser for me - Safari, Chrome and Firefox....

...was going to use this today for a kids birthday workshop... not going to happen it seems. whatever broke this thing, please undo / fix asap!

edit: what happens ? - the customizer page opens, upper page part is there, lower part where customizer should actually open is blank. same in firefox, safari and chrome. 3rd party cookie trouble also allowed... any hint what to try? best guess, nothing users can do, some backend problem. (worked 2 days ago with exactly this config...!)

This is not working for like 8-10 hours already, people need this, please fix

Customiser doesn't work since morning.

Please check and fix it at the earliest.

I am not able to use Customizer in Chrome or Firefox. It gives me the following error: "Failed to authenticate application: 404"

Anyone else have this same issue?

Same issue here, the initial page uses https protocol, but tries to load some ressources over http, which causes chrome to block the second request. Once allowed, an error is displayed on the screen :/ tried Chrome, Firefox and IE on Windows, Chrome and Firefox on Linux and Chrome on Android. Happens on all customizer apps.

Yes, I am having the same issue. I was getting just a blank screen, but then permitted my browser to open content flagged as unsafe. I am now getting that error.

Comments deleted.

BUG REPORT!!!
Constantly uploading duplicates of a Thing into Made Folder

I had this problem over a year ago. I just wanted to see what Customizer was . but after using it just once! fore weeks afterwards, at random intervals, duplicates of the Thing i looked at kept appearing in my made folder. :(

Now someone else has used Customizer to open a OpenScad file i created and they are experiencing the exact same thing. Twelve copies of the same thing have bean generated and dumped in their Made Folder in the last 6 hours.

Is there a timeframe on when the app will be updated to work with rotate_extrude(angle) commands that are not 360 degree?

I'd really like to know the answer to this too.

keeps "timing out" i try to do everything fast but still gives me the timed out error???

Thingiverse customizer does not work It is showing me

Application Authentication Failed: JSON text must contain at least two bytes!

What do I do to level Problem

It's a SHAME this was not fixed for the Chrome for so long.

Ok ... That's something that Thingiverse and Makerbot should have made clear.

Recent browsers do deactivate by default 3rd party cookies (and there's some good reason for).
That's the reason for the safari error message. To solve the problem all you have to do is add a 3rd party cookie exception for "customizer.makerbot.com".

Probably too complicated for Thingiverse and makerbot to discuss about this issue.

Ooow!!! Thanks! This is megahack!!! )))

The [Global] section is still broken. It's over 10 months since it was broken. I'd suggest changing the documentation to remove that bit since it doesn't seem to be getting fixed.

This apps not working. How to fix it?

Worked at first but now its just constantly "Timeout::Error: execution expired", maybe I will try later.

Is there a way for this to modify an existing STL? If I call load(file.stl...) from the scad file, it's not seeing the .stl file. I would imagine that this would be one of the primary uses for this... (note, this works fine if installed on my local machine, and the stl is in the same directory as the .scad).

John

My brother said he got it working but I'm having trouble.

I'm getting an error in my Opera and Chrome Browser!

Oh No!
There was a problem communicating with Thingiverse.
It is also possible that you are using Safari, if so click the Safari Fix button then reload this page.

Please what's the solution?

Same problem here. Exactly the same error message with chrome and Firefox, both on Windows 10 and KUbuntu 16.10.
Getting the same off topic safari message.
And no reply.
I'm worried when I see the problem seven monthes after your message.

I want to use this app to slightly modify a design on Thingiverse. This app won't come up as an option. I tried to download the app from the net so I can modify it then upload but can't find a link to Makerbot Customizer. There is only one customizing app on many of the files and it's no use. I hate it. I want to use this app. I gather the original thing maker didn't enable this app on his design listing. Help please.

That's not how it works. Designs have to be made with OpenSCAD and be made parametric. In that case the Customizer button should be on the page of that specific design, in the right column next to the picture.

I don't know how to create anything

Suggestion, I was trying to make a card box, it made but was a single STL with both top and bottom and since I'm a newb I have no skill to split them apart. (they are too big for my printer bed)
If you can add a step / setting for printer dimensions and automatically offer to make the two objects as two STL, that would work.

Appears to be disabled as it no longer appears as an option to customize ANYTHING.

I am getting an error

Oh No!
There was a problem communicating with Thingiverse.
It is also possible that you are using Safari, if so click the Safari Fix button then reload this page.

Linux, Ubuntu with mate 16.4, Chrome.

Are you getting this error on all customizable things or a specific thing? If so, what thing?

It was on all customizable things. I tried it today and it doesn't do anything, just a blank area. No error, but it empty under "BACK TO CUSTOMIZABLE", "Now Using: Customize"

I have a new install of Linux, I did not install any drivers for the graphics card as of yet. I don't think webGL is working and isn't using any of the features of the graphics card. I don't know if that relates to the problem or not but I want to mention it.)

I had issues getting the app open in any browser except for Safari. Additionally the processing time I'm curious about average output time? My design has taken 22 minutes to process thus far...

It works now :-) thank you to the fixer.

Sorry took so long, is everyone able to use Customizer correctly now?

For me, It has been working correctly in the last 4 days.. Thanks :-)

I tried this with the "Customizable USB stick and SD card holder" but clicking "Create" only gives me "Error".
No more information on what's wrong.

Safari/Chrome on Mac, no difference.

I am having trouble customizing things. I have tried using Google Chrome and IE with cookies enabled, and also not blocking 3rd party cookies. I can use the customizer, but I get a pop-up error message after I try to "create" it.

Edit: I think I will also message the developer about this issue.

Thanks elatias, I was searching for it :D

Edit : damn it still doesn't work even thought I've found that "create" button

I don't think they read these post... I sent message to developer..

When I create the error message!

An embedded page at customizer.makerbot.com says: error. Getting this message?? however works from another Thingiverse account?

The Customizer does not work for me. tried different "things". tried with Google Chrome, and with windows Edge.. all works up to "create thing" window pop-up. Then when i press the "create thing" button I get a pop window that says "Error!"

I found I could see it, un-maximizing window, then I could scroll down.

Comments deleted.

I am having same problem! I now got go through app, looks same, but no create.

I can't seem to download anything I customize, because there is no "Create Thing" button at the bottom of the screen. Can anyone help?

Maybe your screen resolution not enough.
in 1280x1024, the bottom part doesn't appear.

;)

I can't even scroll down to see where the button is supposed to be. I changed the resolution, but that didn't help.