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If you are interested in buying directly from Creality, here is a little advice that may be overlooked. There are 2 websites, a fake and a real one
The real one links back to this here https://www.creality3donline.com/
The fake one is https://creality3d.shop/
home page screenshots attached there is a clear difference in appearance. Can you order from both of them, Maybe. Would I order from both of them, not a chance.
They have had shipping issues, though they use paypal so your money is protected if needed. But if you have had CS issues with "creality" ensure it wasnt from the fake one. See this reddit post https://www.reddit.com/r/ender3/comments/a219ol/do_not_buy_from_wwwcreality3dshop_it_is_not_the/
This here is misleading the those looking for reviews of Creality as a vendor. Most of the bad and mid range are directed towards the .shop and not the .com - https://www.trustpilot.com/review/creality3d.shop?languages=en&stars=1.
they have around 8 ebay accounts in diffrent names also but they all are creality they do low prices to bump up the feedback & respond fast so check out there
Thanks for pointing that out SHENKOE.
Although the .shop site does not specifically say they are the "official " Creality3D company, they sure do lead one to believe that they are. Under About Us they have an official-looking certificate that lists presumably them (Customer No 20180705SWWL) as an authorized brand agent/distributor for a number of Creality3D printers. Unfortunately, Creality3D does not have a list of authorized resellers that I can find.
Maybe creality3d.shop is selling real Creality3D product but the misleading site and numerous reports of poor or non-existent customer service would turn me away from buying anything there.
Stick to known legitimate sites like the official Creality3D® Printers Official Creality3D Direct Online Store and Banggood.com. The prices at these sites are as good or better than the shady .shop site that masquerades as the real Creality3D.
TekMasonCreality3D Ender 3 Thingiverse groupCreality3D Ender 5 Thingiverse groupHaving problems with your Ender3? See Ender 3 TroubleshootingFor the latest deals visit Creality 3D Printers and Accessory Deals
P.S. I have contacted Creality3D to ask them:
Is xttps://creality3d.shop a legitimate seller of Creality3D products?
Is there a list of authorized Creality3D re-sellers that potential buyers can check to make sure that they are not buying the real thing?
Thanks for the heads-up!
No wonder I received no response to a warranty claim when the power supply on my new Ender 3 died.
(Edit:) The claim I filed on the https://creality3d.shop site was for a printer purchased on Amazon, not from the shop site itself. I'll need to contact the legitimate vendor and re-file the claim.
If the dealer is a Amazon prime dealer, you don;t have to mess with the dealer. Just send it back to Amazon. Free return shipping, and get replacement or your money back.
See @mcarthey each experience is different
This is honestly the first I've seen regarding this and I guess I'm fortunate because I ordered from the .shop site. To be fair, I didn't have any problems and received my order in less than a week. In fact, I feel kind of bad now because I directed two other friends to order from the same site. Again, they did receive their order in a timely fashion. Should I consider taking some other action?
I also checked the WHOIS info, and the only thing visible for the .shop domain is an "address" of Guangdong CN with a registrar of GoDaddy. The other has a registrar of "Alibaba Cloud Computing (Beijing) Co., Ltd."
Thanks for the info.
It does state they have since become better with fulfilling orders, I posted this more as an advisory to those who want to order directly from creating, as stated in the beginning sentence.
All experiences vary with any vendor you buy from, big or little.