MakerBot Print is our newest print-prepration software, which supports native CAD files and STL assemblies,
allows you to interact with all your printers via the Cloud, and many other exciting new features.

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https://netfabb.azurewebsites.net was able to repair it. It took like 30 minutes though. Never seen one take that long. -- Usually if they take like 1 or 2 minutes, I consider that to be slow.