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MakerBot Print is our newest print-prepration software, which supports native CAD files and STL assemblies,
allows you to interact with all your printers via the Cloud, and many other exciting new features.

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40k downloads and only a handful of people having that issue. Maaybe, just maybe, your print quality isn't up to snuff? Also, read the comments/look at the derivatives, I'm pretty sure a remix was posted a year or two ago that changed the geometry.