MakerBot Print is our newest print-prepration software, which supports native CAD files and STL assemblies,
allows you to interact with all your printers via the Cloud, and many other exciting new features.
40k downloads and only a handful of people having that issue. Maaybe, just maybe, your print quality isn't up to snuff? Also, read the comments/look at the derivatives, I'm pretty sure a remix was posted a year or two ago that changed the geometry.