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MakerBot Print is our newest print-prepration software, which supports native CAD files and STL assemblies,
allows you to interact with all your printers via the Cloud, and many other exciting new features.

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i fixed it. its not a software issue. the wires on the motor were effected by that thing that happens when you put pressure on a paper clip & bend it then it breaks, my dad fixed it by finding that point ,then drilled a hole in the wood then put a zip tie around the weak point.