MakerBot Print is our newest print-prepration software, which supports native CAD files and STL assemblies,
allows you to interact with all your printers via the Cloud, and many other exciting new features.

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Hmm, what printer & material? PLA I'm guessing? I haven't had any trouble. I used a replicator clone and ABS. I do confess I was a bit surprised it worked so well. (The pins are what really surprised me, I expected a mess when I first ran them since they're so skinny.)