MakerBot Print is our newest print-prepration software, which supports native CAD files and STL assemblies,
allows you to interact with all your printers via the Cloud, and many other exciting new features.

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Hey bro I've only had my printer for a month and I too am just learning. As for your problem, in all honesty, I have no idea how to help... but the Reprap community (forum) is always there to help fellow reprapers... kindly visit the forum and try to search for answers... best of luck bro.