MakerBot Print is our newest print-prepration software, which supports native CAD files and STL assemblies,
allows you to interact with all your printers via the Cloud, and many other exciting new features.

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In the description you mentioned you needed a M5x12mm bolt. But when i printed it the bolt was to long. A M5x10mm bolt fitted better.
The bolt hits the frame so it cant get tighter.

Did M5x12mm really fitted your print?