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MakerBot Print is our newest print-prepration software, which supports native CAD files and STL assemblies,
allows you to interact with all your printers via the Cloud, and many other exciting new features.

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Yes, spool be on top of printer, now i move spool behind printer (to hide it inside enclosure).
Now i use this filament guide https://www.thingiverse.com/thing:3074294 and it work good.

soft Bowden Filament Guide without Cable holder and fitting
by Janubis