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MakerBot Print is our newest print-prepration software, which supports native CAD files and STL assemblies,
allows you to interact with all your printers via the Cloud, and many other exciting new features.

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Sounds like you might be a fan of Don Norman too? I thought his "Design of Everyday Things" was quite the revelation, putting a lot of concepts (like the mental model) into place for me. A bit like the solution to a complex puzzle of which I only knew a few pieces :-)