MakerBot Print is our newest print-prepration software, which supports native CAD files and STL assemblies,
allows you to interact with all your printers via the Cloud, and many other exciting new features.

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Make sure the printing temp isn't higher than it needs to be, and be sure that retraction is set to at least 2 mm for a direct drive extruder. I use 2.5 mm for my retraction. That should solve it.