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MakerBot Print is our newest print-prepration software, which supports native CAD files and STL assemblies,
allows you to interact with all your printers via the Cloud, and many other exciting new features.

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No, general problem is user base here.
People who don't care about licenses and stuff, people who post shit and can't even think about two things. And inability to deal with those people.
Customizer is sure nice, but it's very minor.

You can just customize this thing using OpenSCAD.
It works way better than this customizer anyways.