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MakerBot Print is our newest print-prepration software, which supports native CAD files and STL assemblies,
allows you to interact with all your printers via the Cloud, and many other exciting new features.

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Hi, there is nothing wrong with the app.

It's the coding language: Ascii should be avoided and UTF8 is the language for customizer. So, as you see, some people don't have a problem, others do: depends where you live and what your standard language is. UTF8 does not recognize "x²" e.g. which means "x square". Instead the coder should use "x * x" and avoid other characters than the unicode set.

FIX:
When in Customizer mouse over to the top right of the preview window and click "View Source".
In the window that pops up select all text, right click and hit "Copy".
Open a new Notepad file on your Windows PC and paste the copied text.
Save as "YourFileNameHere.scad" <- This creates an .scad file.
Go to: http://www.openscad.org/
Download SCAD for FREE and install.
Open SCAD, click "File" and "Open".
Browse to your newly created .scad file and open it.
In the right hand window you'll see the code that generates your object.
Anytime you edit anything in the code, be sure you mouse to the top of that window and click "Preview" or hit F5 on your keyboard.
If the object creator is nice, every parameter of your customizable model will have a clear comment as to what changing that parameter will do.
When your done customizing the model click "Export to STL" at the top of the window.

Enjoy your customized model.

Not my Text, found here:
https://www.thingiverse.com/app:22/comments