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MakerBot Print is our newest print-prepration software, which supports native CAD files and STL assemblies,
allows you to interact with all your printers via the Cloud, and many other exciting new features.

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No offense, but my post clearly states that my problem is that the printer keeps knocking over the support structures beyond just the built in ones. Meaning that I am using extra supports, but they keep getting knocked over. I'm wondering if anyone else has had a problem with the part, and how they got it to work.