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MakerBot Print is our newest print-prepration software, which supports native CAD files and STL assemblies,
allows you to interact with all your printers via the Cloud, and many other exciting new features.

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Did you use PLA? The issues you described sound to me like the printer was overextruding. There are a couple videos of people putting theirs together. One of them is here: https://www.youtube.com/watch?v=5hD_ZGOuvJE

I do know that another user here is working on an actual step by step instruction video and should be available soon.