MakerBot Print is our newest print-prepration software, which supports native CAD files and STL assemblies,
allows you to interact with all your printers via the Cloud, and many other exciting new features.
actually I saw a post when someone else had the same problem and it worked. you have to loosen the wheels and hold them together and retighten them. however the bed is kinda tilted. not a very good design I think. I printed your fix but now I am having a problem with the hotend.. the filament is super hard to extrude at the correct them. I also have a tronxy 802 and creator pro and I can push filament thru no problem. I tried to clear the nozzle but I do not think it is clogged. brand new out of the box and a complete lemon.