MakerBot Print is our newest print-prepration software, which supports native CAD files and STL assemblies,
allows you to interact with all your printers via the Cloud, and many other exciting new features.

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Sorry to hear you're having issues and this isn't working out well on your machine. However if you refer to all the feedback and pictures of great results you will see 99% are positive and there is a significant number of them. That should be enough to provide an idea of where the problems are...