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Hi Mike,

I'm sorry to hear you are having these problems. I'm in no way related to 3D Hubs and I'll remove them from the page ASAP.

I can only suggest to get it printed by someone else or this one from Shapeways as this is the best quality :

https://www.shapeways.com/shops/jmc

It's even better than what I can print myself.

Jean-Marie